Stearns County
SALARY:
Hiring Rate:
$21.
4530/hourly Grade 12, Non-Exempt Position, AFSCME-Human Services Unit and MNA Our Mission:
Provide Exceptional Public Services to Assure a Safe, Healthy, Vibrant County for All Our Values:
Professional Approachable Responsive Collaborative Fair & EquitableThis challenging and rewarding Client Services Specialist position offers you the opportunity to use your lived experiences, cultural competencies, and experience collaborating with diverse populations to make a difference in the lives of individuals, families and communities in Stearns County.
Stearns County derives strength from the diversity of its workforce and provides a welcoming environment where all are respected, honored and valued.
The Human Services Department is seeking a dedicated individual to join our integrated services delivery team in providing quality customer service to individuals and families with diverse needs and backgrounds.
If you possess great communication and problem-solving skills, have a passion for serving others, and are interested in a busy and fast-paced environment using office technologies, this is your opportunity to make a difference through a rewarding career in public service.
Stearns County is committed to providing culturally responsive and integrated services that strengthen our diverse community.
Bilingual candidates, particularly those fluent in Somali or Spanish are encouraged to apply.
An additional $1.
00/hour will be paid when using Somali or Spanish bilingual fluency.
Position Objective To provide referral, screening and information support services to clients and office and staff support.
The position is responsible for resolving client queries and connecting them to resources that best meet their needs and providing a wide variety of office and staff support pertaining to the specialized area of assignment to support the internal department operations.
This position is responsible for researching, accessing and verifying client and case data, and managing client information by utilizing various client data systems.
Essential Duties and Responsibilities These examples do not include all possible responsibilities in this position and do not limit the assignment of related duties to this classification.
1.
Meets, greets, screens and provides relevant information and resolves a high volume of inquiries regarding local resources and program services.
2.
Evaluates and provides specialized instructions to clients and business partners regarding program criteria, verification of requirements, and assisting with incomplete or incorrect paperwork to support efficient and timely service delivery.
3.
Researches and performs elements of case initiation and case disbursement including screening applications and preparing referrals for further processing.
4.
Schedules appointments, meetings and interpreters.
5.
Receives and receipts payments from clients.
6.
Receives and processes court and law enforcement orders, reports and documents.
7.
Performs coding, scanning, database inquiries, data entry and routing of forms and client documents.
8.
Enters, retrieves and looks up client information in various software systems, transcribes narrative and compiles statistical reports.
9.
Issues EBT and WIC cards and information for accessing benefits.
10.
Receives requests for access to data, analyzes and completes preliminary classification of data, redacts as necessary and prepares draft response.
11.
Assists with maintaining electronic and physical filing systems of active and inactive client records and documents.
12.
Performs record maintenance, including scanning and indexing documents in various databases.
13.
Processes incoming and outgoing mail, faxes and other material.
14.
Assists with gathering statistics for federal, state and local reports.
15.
Attends training and meetings to maintain knowledge of policy, software and process changes.
16.
Assists with training team members and develops instructional materials.
17.
Attends work regularly and in a timely manner.
18.
Performs other duties as assigned or apparent.
Job Type:
Full-timeLocation:
Service Center, Waite Park, MinnesotaAgency:
Human Services - Gateway Services DivisionAbout the Company:
Stearns County.
Estimated Salary: $20 to $28 per hour based on qualifications.
Hiring Rate:
$21.
4530/hourly Grade 12, Non-Exempt Position, AFSCME-Human Services Unit and MNA Our Mission:
Provide Exceptional Public Services to Assure a Safe, Healthy, Vibrant County for All Our Values:
Professional Approachable Responsive Collaborative Fair & EquitableThis challenging and rewarding Client Services Specialist position offers you the opportunity to use your lived experiences, cultural competencies, and experience collaborating with diverse populations to make a difference in the lives of individuals, families and communities in Stearns County.
Stearns County derives strength from the diversity of its workforce and provides a welcoming environment where all are respected, honored and valued.
The Human Services Department is seeking a dedicated individual to join our integrated services delivery team in providing quality customer service to individuals and families with diverse needs and backgrounds.
If you possess great communication and problem-solving skills, have a passion for serving others, and are interested in a busy and fast-paced environment using office technologies, this is your opportunity to make a difference through a rewarding career in public service.
Stearns County is committed to providing culturally responsive and integrated services that strengthen our diverse community.
Bilingual candidates, particularly those fluent in Somali or Spanish are encouraged to apply.
An additional $1.
00/hour will be paid when using Somali or Spanish bilingual fluency.
Position Objective To provide referral, screening and information support services to clients and office and staff support.
The position is responsible for resolving client queries and connecting them to resources that best meet their needs and providing a wide variety of office and staff support pertaining to the specialized area of assignment to support the internal department operations.
This position is responsible for researching, accessing and verifying client and case data, and managing client information by utilizing various client data systems.
Essential Duties and Responsibilities These examples do not include all possible responsibilities in this position and do not limit the assignment of related duties to this classification.
1.
Meets, greets, screens and provides relevant information and resolves a high volume of inquiries regarding local resources and program services.
2.
Evaluates and provides specialized instructions to clients and business partners regarding program criteria, verification of requirements, and assisting with incomplete or incorrect paperwork to support efficient and timely service delivery.
3.
Researches and performs elements of case initiation and case disbursement including screening applications and preparing referrals for further processing.
4.
Schedules appointments, meetings and interpreters.
5.
Receives and receipts payments from clients.
6.
Receives and processes court and law enforcement orders, reports and documents.
7.
Performs coding, scanning, database inquiries, data entry and routing of forms and client documents.
8.
Enters, retrieves and looks up client information in various software systems, transcribes narrative and compiles statistical reports.
9.
Issues EBT and WIC cards and information for accessing benefits.
10.
Receives requests for access to data, analyzes and completes preliminary classification of data, redacts as necessary and prepares draft response.
11.
Assists with maintaining electronic and physical filing systems of active and inactive client records and documents.
12.
Performs record maintenance, including scanning and indexing documents in various databases.
13.
Processes incoming and outgoing mail, faxes and other material.
14.
Assists with gathering statistics for federal, state and local reports.
15.
Attends training and meetings to maintain knowledge of policy, software and process changes.
16.
Assists with training team members and develops instructional materials.
17.
Attends work regularly and in a timely manner.
18.
Performs other duties as assigned or apparent.
Job Type:
Full-timeLocation:
Service Center, Waite Park, MinnesotaAgency:
Human Services - Gateway Services DivisionAbout the Company:
Stearns County.
Estimated Salary: $20 to $28 per hour based on qualifications.
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